Ferrocarrils
de la Generalitat de Catalunya (FGC) is responsible for providing safe,
reliable and efficient rail transportation to more than 80 million passengers
each year. Operating two of the country’s major transport lines, Barcelona-Vallès
and Llobregat-Anoia, FGC must manage not only 120 miles of track, but also the
76 train stations which service the businesses and residents in the region.
As
a public company managed by the Catalan Regional Government, the mission of FGC
is to operate these rail services and infrastructure efficiently and
effectively. Based on these goals, the company began an extensive
organizational and
technological reform strategy to enhance the management of its overall
operations.
The
creation of the Station Monitoring Center, operating 24 hours a day, 365 days a
year, enabled FCG to manage the operation of all stations from a central
location. Through the new remote-controlled model, the Center began overseeing
the operations of everything related to a station such as ticket vending
machines, CCTV, public address system, opening and closing of entrance doors,
air conditioning, lighting, and numerous other functions.
Integrating all controlled operations into a single supervisory system through
a common management interface was the next stage of the project. The Integrated
Command Center was created for joint management of the two network Lines – Barcelona-Vallès and Llobregat-Anoia.
“The challenge we have
set for ourselves as a company is one of excellence in customer service. Each year, we seek to achieve higher satisfaction levels from our users
and Wonderware technology is an essential tool in achieving this.”
– Alicia Coca, Head of the Systems Development Department,
Ferrocarrils
de la Generalitat de Catalunya
